Ushers, lobby attendants, and ticket takers assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.
Greet patrons attending entertainment events.
Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
Clean facilities.
Settle seating disputes or help solve other customer concerns.
Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
Provide assistance with patrons' special needs, such as helping those with wheelchairs.
Guide patrons to exits or provide other instructions or assistance in case of emergency.
Refuse admittance to undesirable persons or persons without tickets or passes.
Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.
Assist patrons in finding seats, lighting the way with flashlights, if necessary.
Maintain order and ensure adherence to safety rules.
Search for lost articles or for parents of lost children.
Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.
Count and record number of tickets collected.
Lead tours and answer visitors' questions about the exhibits.
Manage inventory or sale of artist merchandise.
Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter.
Distribute programs to patrons.
Give door checks to patrons who are temporarily leaving establishments.
Manage informational kiosks or displays of event signs or posters.
Work with others to change advertising displays.
Page individuals wanted at the box office.
Schedule or manage staff, such as volunteer usher corps.
Work Context
Contact With Others — 95% responded "Constant contact with others".
Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Detailed Work Activities
Sell products or services.
Clean facilities or work areas.
Provide patrons with directions to locales or attractions.
Provide attraction or event information to patrons.
Supervise service workers.
Assign duties or work schedules to employees.
Greet customers, patrons, or visitors.
Verify patron or staff credentials.
Usher patrons to seats or exits.
Monitor environment to ensure safety.
Assist individuals with special needs.
Verify patron or staff credentials.
Mediate disputes.
Resolve customer complaints or problems.
Usher patrons to seats or exits.
Prepare operational reports or records.
Sell products or services.
Verify patron or staff credentials.
Provide attraction or event information to patrons.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Communications and Media
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
Speaking
Talking to others to convey information effectively.
Service Orientation
Actively looking for ways to help people.
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
