Baggage porters and bellhops handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.

  • Receive and mark baggage by completing and attaching claim checks.
  • Greet incoming guests and escort them to their rooms.
  • Transport guests about premises and local areas, or arrange for transportation.
  • Maintain clean lobbies or entrance areas for travelers or guests.
  • Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
  • Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
  • Explain the operation of room features, such as locks, ventilation systems, and televisions.
  • Assist physically challenged travelers and other guests with special needs.
  • Deliver messages and room service orders, and run errands for guests.
  • Pick up and return items for laundry and valet service.
  • Act as part of the security team at transportation terminals, hotels, or similar establishments.
  • Compute and complete charge slips for services rendered and maintain records.
  • Page guests in hotel lobbies, dining rooms, or other areas.
  • Set up conference rooms, display tables, racks, or shelves, and arrange merchandise displays for sales personnel.
  • Inspect guests' rooms to ensure that they are adequately stocked, orderly, and comfortable.
  • Complete baggage insurance forms.
  • Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services.
Work Context
  • Outdoors, Exposed to Weather — 92% responded "Every day".
  • In an Enclosed Vehicle or Equipment — 86% responded "Every day".
  • Indoors, Environmentally Controlled — 94% responded "Every day".
  • Contact With Others — 64% responded "Constant contact with others".
  • Deal With External Customers — 49% responded "Very important".
  • Freedom to Make Decisions — 59% responded "Some freedom".
  • Work With Work Group or Team — 59% responded "Extremely important".
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Work Activities
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
  • Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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Detailed Work Activities
  • Handle luggage or other possessions for patrons.
  • Provide attraction or event information to patrons.
  • Provide patrons with directions to locales or attractions.
  • Handle luggage or other possessions for patrons.
  • Provide escort or transportation.
  • Greet customers, patrons, or visitors.
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Knowledge

Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Public Safety and Security
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Transportation
  • Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

Skills

Service Orientation
  • Actively looking for ways to help people.
Active Listening
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
  • Talking to others to convey information effectively.
Critical Thinking
  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
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Abilities

Oral Comprehension
  • The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
  • The ability to communicate information and ideas in speaking so others will understand.
Trunk Strength
  • The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
Speech Recognition
  • The ability to identify and understand the speech of another person.
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Personality

People interested in this work like activities that include ideas, thinking, and figuring things out.
They do well at jobs that need:
  • Achievement/Effort
  • Persistence
  • Initiative
  • Leadership
  • Cooperation
  • Concern for Others
  • Social Orientation
  • Self Control
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Technology

You might use software like this on the job:

Spreadsheet software
  • Microsoft Excel Hot Technology
Office suite software
  • Microsoft Office Hot Technology
  • Corel WordPerfect Office Suite
Electronic mail software
  • Microsoft Outlook Hot Technology
Word processing software
  • Microsoft Word Hot Technology

Education

Get started on your career:

Job Outlook

New job opportunities are very likely in the future.
Salary
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